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Return and Refund Policy for “The Natura”

At The Natura, we aim to ensure your Shopping experience is pleasant and satisfactory. Our return and refund policy is designed to be simple and fair, helping you feel confident in your purchases. Please read the following details to understand how returns and refunds work.

  1. Return Policy :

– You can initiate a return within “7 days” of receiving the product.

– The product must be in its original condition, unused, and with all tags and packaging intact.

  1. Damaged or Defective Products:

– If the item received is damaged or defective, you must report it to our customer service team within  48 hours of receipt.

– Once the claim is verified by our team, we will offer a “replacement” or “refund” based on the availability of the item.

– Please provide photographs or videos of the damaged product to support your claim.

  1. Refund Policy:

– Refunds are processed once the returned item has been inspected and verified by our team.

– Approved refunds will be credited to the original payment method within “7-10 business days”.

– Shipping charges are non-refundable unless the product received was incorrect or damaged.

  1. Cancellation Policy:

– Cancellations are only considered if the request is made within “24 hours” of placing the order.

– Orders that are already shipped or out for delivery cannot be canceled. In such cases, you may refuse the product upon delivery and initiate a return process afterward.

  1. Non-Returnable Items:

– Any “customized or special-order items” cannot be returned.

  1. Contact Us:

For any issues or queries regarding returns and refunds, please contact our customer service team at admin@thenatura.org And Whats app to +91-9787019566. We are here to assist you and ensure your satisfaction.

Return Can be sent to our Address”TECH BIO NATURA PVT LTD,NO:1,1ST MAINROAD,RAYALA NAGAR,RAMAPURAM.CHENNAI.600089.TAMILNADU.INDIA

Thank you for choosing The Natura.

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